As a member of the Funeral Directors' Association of NSW (Certificate of Accreditation No. 12037-01), we subscribe to the following code of ethics:
- To maintain in all matters the highest standards of business, professional and personal conduct.
- To respect in all circumstances the confidentiality and trust of clients.
- To ensure that staff is qualified and competent.
- To ensure that facilities are adequate for all services rendered.
- To provide information concerning the range of services available, the prices of the services and the functions and responsibilities accepted.
- To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as practicable.
- To respect personal choice and have regard for diversity of beliefs in religious and cultural practices.
- To ensure that all advertising is genuinely informative and in good taste.