Privacy Policy

1. Introduction

2. What Information We Collect

We may collect the following types of personal information:

• Full name, address, phone number, and email
• Date of birth and gender
• Next of kin and family details
• Funeral service preferences and arrangements
• Payment and billing information
• Sensitive information such as religious beliefs or health-related data (only with consent)

We may also collect information through our website, including IP address, browser type, and usage data via cookies.

3. How We Collect Information

We collect personal information through:

• Direct communication (phone, email, in-person)
• Online forms and website interactions
• Third parties such as hospitals, aged care facilities, or legal representatives (with consent)
  

4. Why We Collect Your Information

We collect personal information to:

• Provide funeral and memorial services
• Communicate with families and service providers
• Process payments and issue receipts
• Comply with legal and regulatory obligations
• Improve our services and website experience
  

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers (e.g., florists, celebrants, cemeteries, crematoria)
• Legal or financial representatives
• Government agencies where required by law
• IT and administrative support providers



We will never sell your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure physical storage, password protected systems, and staff training.

7. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate, incomplete, or outdated. Please contact us using the details below.

8. Website and Cookies

Our website may use cookies to enhance user experience. You can disable cookies via your browser settings. We may also collect anonymous analytics data to improve our website.

9. Overseas Disclosure

We do not routinely disclose personal information overseas. If this becomes necessary, we will take reasonable steps to ensure compliance with Australian privacy laws.

10. Complaints

If you have concerns about how your personal information has been handled, please contact us. We will respond promptly and work to resolve any issues. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Lady Rose Funerals (Southern Highlands) Pty Ltd

Address: 36 Bowral Street, Bowral

Phone: 0248621833

Email: ladyrose@ladyrosefunerals.com.au

Website: www.ladyrosefunerals.com.au